The information we collect enables us to ensure that our customers can enjoy safe and user-friendly browsing conditions. Our aim is to offer the best possible services, whilst making sure that betting and gaming on our Site remains a fun activity.
This is the personal
data you provide us to open an account on the Site:
- First name,
- Surname,
- Gender,
- Place of residence,
- Postal address,
- Email address,
- Date and place of birth,
- Phone number,
- Country,
- Currency,
- Identity document,
- Username,
- Password,
- Security question and answer,
- Payment method and payment details,
- Game limits.
You may provide us your referrer pseudonym as well as any promotional code.
Service’s use
involves the processing of personal data by the Data
Controller, including:
- Interaction with customer service,
- Game history,
- Financial transactions,
- In specific cases, financial information (for example
to establish source of funds),
- Connection data (IP address, access provider,
type/version of browser used, internet service provider
(ISP), referring/exit pages, platform type).
Betclic process information when you visit the Site by using Cookies. If you need more information about cookies, you can refer to the cookie’s section below.
Your personal data will only be used for the purposes for which you have provided it and will be processed by Betclic in accordance with the applicable regulation and laws, as described below:
Processing Purposes
Lawful Basis for Processing
Account management and Service provision:
- Creation of player profiles, ensuring access to site services and management of gaming accounts;
- When using the Site, to manage bets, games offered, deposits, withdrawals, wagers and wins;
- Security measures and identification of misuse of the Services.Provide you with the Services for the performance of a contract
Customer support and complaints management:
Monitoring of customer service by offering the best quality of service to respond to requests and complaints.
Provide you with the Services for the performance of a contract
Responsible gaming:
Betclic offers a variety of tools to assist you in managing your gambling:
- Identify and assist our customers who have become addicted to gambling or whom we consider may be at risks of becoming addicted;
- Ensure that the customer is of legal age to use our services;
- Verify whether the customer is self-excludedLegal obligation
Carry out our obligations under relevant fraud, anti-money laundering and other applicable legislation :
Prevention of fraudulent activity, and any illegal activity including those committed to the detriment of the integrity of the sports game.
Legal obligation
Administrative communication:
Regarding account validation, account closure or maintenance, technical updates, changes of terms and conditions, etc.
Provide you with the Services for the performance of a contract
Marketing purposes:
Communication / sending of advertising, information, and commercial information of Betclic or third parties:
- Information ranging from special promotions to technical and other information relating to our services and the services of our Group companies;
- Perform direct and indirect sales activities.Consent
Analyze and administer the Site :
In order to improve the services we provide you.
Legitimate interests
Market surveys and surveys on customer satisfaction :
Satisfaction survey on the quality of Services provided on the Site
Legitimate interests
Personnalization :
- Develop products and personalize our offer;
- Keep you informed regarding any of our Services which may be of interest to you.Legitimate interests
Improve the efficiency and security of the Site Complete a potential merger, sale of assets or transfer:
By disclosing and transferring your personal data to the third party or parties involved in the transaction as part of the transaction. Any other entity which buys us, or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you are notified differently.
Legitimate interests
As far as BEG is concerned, the overall processing purposes referred to above, with the exception of the display of online advertising via social network platforms and the sending of commercial prospecting messages, which are the sole responsibility of Betclic, are based on BEG's legitimate interests in ensuring the harmonised management of services within the Group in the interests of the brand image and to ensure the integrity of the Group's activities.
2.2.1 Recipients of your data
The data collected is
exclusively destined to Betclic. It is not communicated to
BEG. However, data is likely to be
transmitted to companies of Betclic Group and to
subcontractors within the purposes indicated in this Privacy
Policy.
Only persons duly authorized by Betclic due to their
functions can access to your personal data, without
prejudice to their possible transmission to the extent
required by the applicable regulations.
People under the responsibility of Betclic who have access
to your personal data are bound by a confidentiality
agreement and expose themselves to sanctions in the case of
non-compliance with this commitment.
Your data may also be communicated to the below listed
service providers exclusively for the execution of the
purposes mentioned in this Privacy Policy:
- Payment service providers,
- IT service providers, including hosting providers,
- Game platform providers,
- Digital marketing and CRM service platform,
- Customer satisfaction provider,
- Authority, any regulatory and/or sporting body,
- Organization to which we sell, transfer (or enter
negotiations with to sell or transfer) any of our
businesses.
We will, as part of our policy, inform our customers by
email prior to affecting such transfer of the personal
data.
We strictly ensure that our subcontractors comply with the
GDPR as well as the rules that we contractually impose on
them in terms of data security.
Your personal data may also be the subject of a
communication to any competent authority to comply with
legal and regulatory obligations, court decisions, or in
case of legal proceeding.
2.2.2 Transfers of your data outside the EU
Some of our service providers and subcontractors may be located outside the European Union. In this case, we ensure that transfers are framed by an adequate level of protection, through standard contractual clauses of the European Commission. We are committed to ensure that our service providers and subcontractors comply with the required security and confidentiality obligations.
In this context, Betclic undertakes, on simple request addressed to its customer service or by contacting the Data Protection Officer (DPO) directly at the following address on privacy.team@betclicgroup.com, to provide any information regarding the purpose of the transfer, the data transferred, the recipients and the security measures implemented to supervise the transfer.
Betclic and BEG use
its best endeavors to assure the security and
confidentiality of the data that you communicate.
We make sure to implement appropriate technical, physical
and organizational control measures to ensure the security
and confidentiality of your data.
This Policy is reflected in a specific framework for the use
of data by Betclic employees, as well as the selection of
subcontractors conforming to the standards laid down by the
regulations in force.
In this regard,
Betclic makes sure to:
- Securing access to its premises and to its IT
platforms;
- Securing access, sharing and transfer of data;
- The implementation of an IT security policy;
- Ensure employee awareness of confidentiality and data
protection requirements;
- The strict selection of its partners and service
providers.
Your payment information is exclusively managed by online
payment providers certified PCI DSS (international security
standard guaranteeing the confidentiality, security and
integrity of credit card data and associated transactions).
We retain Your
Personal Data for as long as necessary to fulfill the
relevant purposes of processing explained in this Privacy
Policy, in accordance with the Data Minimisation and Storage
Limitation principles.
Once your account has been closed, we will retain your personal data for a period of six years except when the detention of the data is necessary to respond or to file a legal action upon request of the competent authorities or in compliance with AML, Tax and VAT laws and regulations.
You have the following
rights concerning your personal data:
The right to be informed about the collection and use of
your personal data:
- You have the right to demand clear, transparent, and
easily understandable information about how we use your
personal data and about your rights.
The right to access to your personal
data:
- You have the right to obtain, as soon as possible,
confirmation that your personal data is being processed by
us or not, and the conditions of this processing, as well as
to receive a copy.
The right to data portability:
- The right to data portability allows you to obtain and
reuse your personal data for your own purposes across
different services. This right only applies when the lawful
basis for processing this information is consent or
contract, or when the information is processed by automated
means.
The right to rectify and complete your personal
data:
- You have the right to have inaccurate personal data
rectified or completed if it is incomplete, without due
delay, subject to the regulations applicable to online
gambling operators. For more information, you can refer to
our Terms and Conditions.
The right to object to the processing of your
personal data:
- You have the right to object to the processing of your
personal data after you have registered with us.
- We bring to your attention the fact that certain so-called
"administrative" communications will always be sent, such as
those intended to comply with our legal obligations
concerning the validation of your game account, those
concerning the closing of the game account, or maintenance
messages.
The right related to automated decision
making:
We may need to use automated decision-making systems:
- To offer you a personalized experience;
- To satisfy our legal obligations under responsible gaming and AML regulations and fraud detection and prevention purposes. These systems help us to identify customers where particular attention should be focused. All final decisions taken on any actions are done so through human intervention and human decision-making process.
- To open an account, based on information we have, we verify that the product or service is right for you. We also verify that you meet the necessary conditions to open the account;
- To evaluate the risk associated with your bet.
You can oppose any
personal data processing justified by the legitimate
interest of Betclic, including profiling, unless the
processing is necessary for the conclusion of a contract, is
required by a legal obligation or is based on your specific
consent.
The right to have your personal data
erased:
Subject to legal exceptions (for example, retention
necessary to comply with a legal obligation), you can ask to
erase your personal data as soon as possible, when one of
the following reasons applies:
- Your personal data is no longer necessary for the purposes for which it was collected;
- You want to withdraw the consent on which the processing of your personal data was based, if applicable, and there is no other legal basis justifying this processing;
- You consider and establish that the processing of your personal data is unlawful;
- Your personal data must be erased by legal obligation.
To exercise your
rights, you may contact the Betclic Customer Service at the
following email address: support@betclic.com. Please note that you
need to send us an ID document corresponding to your player
account as we need to verify your identity before processing
your request. We will make every reasonable effort to
respond to any request received from you within one month
from the date of the request.
Please note that you are able to exercise your modification
and your objection right by using one of the tools available
on your player account with respect to the Terms and
Conditions.
Should you wish to unsubscribe from Betclic mailing list,
you can do this easily by either changing your Account
settings. If you have agreed to receive offers from Betclic
on the pre-registration sign-up page and you later wish to
unsubscribe, simply click on the ‘unsubscribe’
link on the email. Should you wish to unsubscribe from
receiving SMS messages from Betclic, you can do this easily
by following the instructions to unsubscribe in the SMS
message sent to you.
If you are not satisfied with the Customer Service answer,
you can contact our DPO at the following email address: privacy.team@betclicgroup.com.
Please note that you can lodge a complaint with a
Supervisory Authority in Malta (IDPC https://idpc.org.mt/raise-a-concern/) or
at a Supervisory Authority in the EU Member State where you
are resident if you believe you have suffered an
infringement of your rights.
The conditions applicable to the deposit and use of cookies as described below concern only Betclic as publisher of the site.
A cookie is a small
data file placed on the hard drive of your terminal
(computer, smartphone, tablet, etc.) via our browser, when
you access an online service. A cookie allows its issuer to
identify the terminal in which it has been placed and to
keep in memory certain information relating to your
activity, for a limited period, to improve and personalize
your experience on the site.
Other technologies with similar functionalities can be used,
in mobile apps that do not support cookie technologies. To
make it easier to read, the term "cookie" used in our
Privacy and Cookies Policy applies to all these
technologies.
There are different types of cookies:
• Session cookies which disappear as soon as you leave
the site;
• Persistent cookies that remain on your terminal
equipment until their lifetime expires or until you delete
them using your browser functionality.
Cookies can also come from different transmitters:
• Cookies issued by Betclic: these are cookies placed by
us on your terminal when you browse our sites and mobile
applications, which allow us to personalize and improve your
experience;
• Cookies issued by third parties: these are cookies
placed by third-party companies (for example social
networks, Betclic partners) on your terminal when you are
browsing our sites and mobile applications, which make it
possible to adapt the advertising messages based on your
interests and profile.
We use cookies for the purposes of browsing our website, and
to optimize and personalize our services, such as allowing
faster page loading since the content is saved in your
browser or to help us identify you to offer you personalized
content.
These cookies allow
you to use the main functionalities of our website and
access to secured areas of the website (example: access to
your account). Without these cookies, our website cannot run
normally. These cookies also ensure security of the website
for Betclic and its users. For example, we use Session
Identification Cookies to monitor the time of your
connection. That’s why you are requested to re-connect
after a certain time lapse. Somehow, we also use a permanent
Identification Cookie that registers your Username (but not
your password) to ease you next connections by filling in
advance the « Username » field.
We inform you that Betclic or the service providers acting
on its behalf, may use cookies or collect data relating to
your device, which is particularly necessary to recognize
the equipment used (technical characteristics of computer,
keyboard, telephone, etc.) or to identify and protect
transactions (prevention of fraud risks).
We advise you to leave them activated to make full use of
our services and your browsing on our digital spaces. These
cookies do not require your consent.
Those cookies enable us to measure the website frequentation, to know how it is used and how users react to proposed products. Thus, the collected data enables us to improve our website and your navigation experience. The collected data remains strictly anonymous and is only subject to a purely statistical process, so they do not require your consent.
These cookies are used
to display advertisement related to your center of interests
during your navigation on the web. They are also used
amongst other to limit the number of times you are exposed
to see a single advertisement and allow to measure their
efficiency. We work with web editors, advertisers, and
service providers to promote Betclic on other websites.
These cookies require your consent.
List of partners using tracking cookies on our sites and
mobile apps:
• Google: https://policies.google.com/privacy?hl=fr
• Facebook: https://www.facebook.com/policy.php
• Appsflyer: https://www.appsflyer.com/services-privacy-policy/ and https://www.appsflyer.com/optout
Refusing these cookies will not stop advertising on our sites and applications or on other sites you visit. Ads will simply no longer be personalized and may therefore be less interesting to you and more repetitive.
Placing a cookie on
your terminal requires your consent, with the exception of
cookies strictly necessary for the operation of the
Site.
As such, you have various means to manage cookies.
• Exercise your choice from your Internet
browser:
You can also configure your browser so that cookies are in
your terminal or, on the contrary, that they are rejected,
either systematically or according to their transmitter. It
is also possible to configure your browser software so that
the acceptance or rejection of cookies is offered to you
from time to time, before a cookie is likely to be saved in
your terminal.
To express or reconsider your choices regarding cookies,
refer to the help menu or to the dedicated section of your
browser.
If you use different terminals, be sure to set the
corresponding browser to your preferences.
• Exercise your choices from our mobile
applications
To deactivate cookies from an iOS terminal with IOS 14, go
to "Settings" > "Confidentiality” >" Apple
advertising” and you can deactivate the
“Personalized advertising" button.
To deactivate cookies from an iOS terminal with a version
prior to IOS 14, go to "Settings" > "Privacy” >
"Advertising" and you can activate "Limited advertising
tracking".
To disable cookies from an Android terminal, go to
"Settings" > "Google" > "Ads" and you can turn off the
option "Disable ad personalization".
• Exercise your choices via inter-professional
platforms:
Your choices in terms of cookies may also be expressed online through inter-professional platforms. You can connect to the site www.youronlinechoices.com offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance).
This European platform
lists hundreds of Internet advertising professionals and
constitutes a centralized interface that allows you to
express your choices regarding cookies that may be used to
adapt ads regarding the navigation of your terminal.
Note that this procedure will not prevent the display of
advertisements on the websites you visit. It will only block
technologies that make it possible to adapt advertisements
to the navigation of your terminal and to your centers of
interest.
Any setting that you can make will be likely to modify your Internet browsing and your conditions of access to a certain number of functions necessary to navigate in certain areas of the site: for example, if you wish to access content or services that require you identify, or even if we cannot recognize for technical purposes the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to be connected to the Internet.
Refusing to accept the Cookies necessary for browsing our site is likely to lead to reduce or damage the use of our Services. This choice, which is personal to you, is made at your own risk and its consequences cannot be our fault.
Betclic may modify this Privacy and Cookies Policy at any time. If Betclic makes substantial changes to this Policy, you will be informed by means of a visible notice at the time of your next connection to your player account.